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Privacy Policy

Privacy and Your Personal Data


At DUFFLER (“we”, “us”) we are committed to protecting the privacy of our users. This privacy policy ("Privacy Policy") is intended to inform you how we collect, process, and use your personal information.

It applies to personal information collected by us, or provided by you, over our website or the DUFFLER World Mobile App (the “App”) or in an email.

This Privacy Policy should be read alongside our Terms and Conditions.


Compliance with European data collection legislation 

DUFFLER has undertaken the maximum to ensure compliance with the “Data Protection Legislation” as defined in the European Directives 95/46/EC and 2002/58/EC. Under this law it is required to ensure visitors know which data are collected, both personal and non-personal, that DUFFLER undertakes the maximum to protect personal data, and, more importantly, that personal data can be retrieved and deleted at any given point in time upon request of the visitor or customer.


What information do we collect about you?
When you visit our websitewww.duffler.com or use the App, you provide us with personal information such as your name, address, email address, phone number and if you are using our online shop, your credit card details.

If you have chosen to use ‘Location Tracking’ functionality in the the App, we may collect data relating to the location of your device. The ‘Location Tracking’ functionality allows you to store and share specific locations where you have been. If you do not want to share with us or other users of the App, the location of your device for this purpose, do not enable ‘Location Tracking’. You may turn off the settings on your device at any time by accessing the “Privacy” or “Permissions” section of the “Settings” of your Apple or Android device and by deactivating “Location Services” or “Location”.

Moreover, we collect non-personal behavioral data related to how visitors use our website and our App. This contains non-personal data, meaning we cannot track a person but only anonymous users. We measure click behavior, technological information like which browser is used to visit our site and App, from which city/country, and the likes. This may happen with the help of Google Analytics, a statistics software tool by Google that is meant to display statistics for website owners.


Usage of cookies

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example we use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. We also use reporting and analytics cookies to collect information about how you use our website. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. Advertising cookies are used on our website to tailor marketing to you and your interests. These cookies remember that you visited our website.


How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.


How do we use your non-personal information?
We analyze the non-personal data to understand what people are doing on our digital properties in order to improve the experience, identify possible errors if they occur, understand the characteristics of e-commerce conversions.


How do we use your personal information?
We use your personal information in the following ways:

  1. To ensure that content from our website(s) and on the App is presented in the most effective manner;
  2. To inform you about updates and changes to our website(s), App or business offering;
  3. To process and fulfil your orders.

Do we share your personal information with third parties?
In limited circumstances we may pass your personal information to other third party organizations for the following purposes:

  1. to help us administer our website(s) or the App (such as our internet service providers, or companies which process orders for us, such as payment providers and delivery companies). Such third parties are required to keep your personal information private, secure and to process it only on our specific instructions;
  2. to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction;


In case of an infringement

In the unexpected situation in which there is a data breach we will notify impacted customers within 72 hours after DUFFLER has found out.


Your consent

By using our website(s), the App or any of our services, you consent to our collection and use of your personal information as described in this Privacy Policy.  If we change these policies, we will post those changes on our website(s) or otherwise notify you to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.


How can you access your personal information?

You may request access to all your personal information that we collect online and maintain in our database by emailing privacy@duffler.com.


How can you delete your personal information?

You may request access to delete all your personal information that we collect online and maintain in our database by emailing privacy@duffler.com.


We use industry standard technologies and organizational security measures in connection with the storage, processing and transfer of your Content that are designed to protect the integrity of that Content and to guard against unauthorized or unlawful access to, use of, or processing of such Content.


Training of personnel

All collaborators of DUFFLER are made aware of the importance of personal data.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@duffler.com or by mail at:

Ballonggatan 3
16971 Solna


Last update: Thursday May 24th 2018.