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You are entitled to return items and get a refund, or exchange items within 14 days following the delivery of your order. The item must be in the same condition as it was when it was delivered including labels. The shipping fee for returning goods will not be refunded. Note: It’s important that you use the return form that could be downloaded fromduffler.com.
Personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
RETURNED GOODS SHOULD BE SENT TO:
Ballonggatan 3
SE-169 71 Solna
Sweden
Returns will be processed within 10 business days from the day it reaches our office. Please note that handling of returned goods may take longer during sales periods and public holidays.
Refund transactions will be reimbursed to the credit card/PayPal account used to place the order. The transaction may take up to 2-3 business days to process, depending on your bank/credit holder.
Additional VAT charges will not be refunded. If you want a refund on tax or duty, you need to contact your local Fedex, show proof that the item has been returned for refund, and they will help you out. The shipping cost is not refundable.
If returning because of damaged goods or if the return is due to a mistake made by DUFFLER, we will refund the cost of the item as well as the cost of returning it. Please contact Customer Service at shop@duffler.com as soon as you discover the error and write “CLAIM” along with your order number as subject. We will provide you with Fedex shipping labels, to be printed, for returning the product.