Terms & Conditions Webshop

Date 2018-05-01

www.duffler.com is owned by DUFFLER Sweden AB (556737-0472)

SWEDISH 25% VAT
For customers inside European Union prices should be showed including the Swedish VAT of 25%. If you are an EU citizen and prices are still showed without VAT, the VAT will be added during checkout based on your shipping address.

PERSONAL DETAILS
When you place an order at the DUFFLER online shop, your personal details will be registered. DUFFLER will handle all personal details with the utmost care. We only collect information about you in order to process your order.  These Terms should be read alongside our Privacy Policy.

SHIPPING

IMPORTANT INFORMATION

All packages are sent with Fedex. They usually deliver between 2-7 business days from shipment, so you may want to list your work address if that’s where you usually spend the majority of your time.

We don’t deliver to post office boxes, army post offices and/or fleet post office addresses.

Please bear in mind that everything ordered from our web shop is shipped from Sweden. This means that everyone that lives outside the European Union can and probably will be charged for tax, duty and brokerage fees upon receiving their order.

ESTIMATED TIME OF DELIVER
Depending on where you live, worldwide shipping usually takes between 2-7 business days from the shipment date. Should more days pass, please contact shop@duffler.com and we will look into the matter. Use your order-number as subject line to expedite processing. The estimated delivery times are guidelines, and keep in mind that time of delivery may be longer during periods of sales and public holidays.

SHIPPING CONFIRMATION
Shipping confirmation and a tracking link will be emailed to you once your order is shipped out. If you do not receive shipping confirmation, check the spam filter of your inbox. If you can't find it, contact support@duffler.com and add us as a trusted contact to prevent emails sent from us getting lost in the future.

REFUSED ORDERS
If you refuse your order or if we are unable to deliver the package because of incorrect or faulty information, we will deduct the shipping and any other fees such as import tax and duty that's been added on from your refund as the invoices then will be turned to us. You will be reimbursed within 10 days from the day the package reaches our office, to the credit card/PayPal account used to place the order. DUFFLER cover insurance for each purchase during the time it's in transit until delivered to the specified address. If the order has gone missing, contact us as soon as possible and we'll start an investigation with Fedex. The investigation might take up to 10 business days and Fedex will contact us once the investigation is closed. And of course, you will be informed as soon as we get information from them.

PAYMENT OPTIONS
We accept payments in Euro, British Pound and US Dollar via Visa, MasterCard, Eurocard and American Express. Check your bank and make sure your card does not have a block against online purchase through foreign sites. We also accept Euro payments via PayPal.

We do not accept pre-payments and therefore don’t take responsibility for any cash, checks or stamps that are sent via mail.We are not able to accept payments by check or bank transfers.

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